At WhiteNight, we strive to provide a smooth shopping experience for our customers. Please read our cancellation, return, and shipping policies carefully before placing an order.
1. Order Cancellation
Customers may request cancellation of an order before the product has been shipped.
Once the order is shipped, cancellation requests may not be accepted.
2. Cancellation Request Process
To cancel an order, please contact our support team with your order details as soon as possible.
- Order ID
- Customer Name
- Registered Email Address
3. Refund for Cancelled Orders
If the cancellation request is approved before shipment, the refund will be processed to the original payment method within 7–10 business days.
4. Return Policy
We offer a 7-day return policy. You have 7 days from the date you receive your item to request a return.
Returned items must be unused, in original condition, and with all tags and packaging intact.
5. Shipping Policy
Orders are typically delivered within 10–15 business days from the date of order/payment confirmation or as agreed during order confirmation.
Delivery timelines may vary depending on courier availability, location, and public holidays.
6. Non-Cancellable Orders
Orders that have already been dispatched or delivered cannot be cancelled.
7. Failed Transactions
In case of failed transactions where payment is deducted but the order is not confirmed, the amount will be automatically refunded by the payment provider within the standard banking timeline.
8. Changes to Policy
WhiteNight reserves the right to modify this policy at any time without prior notice.
9. Contact Us
For cancellation, return, or shipping-related queries, contact us:
WhiteNight
Website: https://whitenight.in
Email: contact@whitenight.in